FAQs - Frequently asked questions

We answer your most frequently asked questions to help you and be as transparent as possible.

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Frequently Asked Questions (FAQs)

WELCOME TO THE CUSTOMERS SERVICE OF TRIMARCHI DI VILLA MARCHESE

In this section, you will find all the information concerning our physical store and shop online.

Find inside the FAQs the answers to your questions and concerns.
We remind you that for all the questions related to the store, you can directly contact the Trimarchi di Villa Marchese point of sale.

You will find all the contact details in the section contacts.

 

ONLINE STORE

Shop online in our website Trimarchi di Villa Marchese.

Can I get my purchases be shipped abroad? How much does it cost?

Certainly, the Trimarchi di Villa Marchese online store ship worldwide. The shipping cost to send products abroad is calculated according to the destination.

Can I return one product if I am not satisfied with it?

Contact the customer service of the online store; this one will examine your case. To contact the customer service, write an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

For which products can I ask the right of retraction?

The right of retraction can be applied on every non-perishable product available in the online store of Trimarchi di Villa Marchese (examples: books, shoppers, boxes).

It is not possible to turn back:

  • Products with risk of deterioration or quick expiration (food, alcoholic and non-alcoholic products included);
  • Sealed products that cannot be turned back for hygienic and healthcare reasons;
  • Products that have been opened after delivery;
  • Custom-made or personalized products;
  • Orders for which invoices have been issued.
How can I get more information about a product purchased in our physical store?

You can directly contact our physical store where the purchase has been done. Visit the section “CONTACTS” of the website to find the store referent.

How do I contact the physical store Trimarchi di Villa Marchese?

You can find phone numbers and email addresses of the Trimarchi di Villa Marchese store by going through the section “CONTACTS” of our website.

How do I know if a determined product is on sale in our physical store?

Available products could vary from the online store to the physical one.

To discover if the requested product is available in our physical store, we advise you to contact directly the store referent.
Visit the section “CONTACTS” of the website to find the referent of our physical store.

How do I know if my order has been received?

After completing the order, you will receive an email with the order confirmation.

If you notice that you did not receive this email, we advise you to control your spam and junk mail folders, and if you are using a Gmail address, control the folder "Promotions".

How do I know where is my order?

When your order will be ready for shipping, you will receive an email or a message on your cell phone indicated before, with a link to track the parcel. Through the website of the haulier that handled the shipping, you would be able to follow your order.

Did not you get the email? Check your spam and junk mail folders, and if you are using a Gmail address, control the folder "Promotions".

How do I send my curriculum to work within Trimarchi di Villa Marchese?

Visit the section “CONTACTS” of the website and choose the option “Work with us” in the list to send your curriculum.

How do I send suggestions and remarks concerning my experience in the physical store?

You can directly contact our physical store. Visit the section “CONTACTS” of the website to find the store referent.

How do I suggest my products/services to Trimarchi di Villa Marchese?

You can fill in the form “Become supplier” present in the section “CONTACTS”.

Select your related activity; sum up your product or service and send your request.

How does the bank transfer payment work?

If you choose to buy products on our online store paying by bank transfer, remember to complete the payment within 3 days from the order date. Over this period, in the absence of bank transfer, your order will be cancelled.

Please find our following details to complete the bank transfer:

Recipient: HOOMUS ITALIA SRL
IBAN: IT48 R030 617 1011 0000 0002 796
BIC/SWIFT: BCITITMM
Bank: INTESA SAN PAOLO

Cause: indicate the date and the order number, written on the confirmation email.

We remind you that your order will be checked only after the payment receipt, visible on our bank account (generally between 1 and 3 working days after the bank transfer).

How much does it cost to return products?

The return is free: the request has to be sent through email to This email address is being protected from spambots. You need JavaScript enabled to view it. within 14 days from the order delivery.

How much does it cost to ship in Italy?

The shipping cost in Italy – islands included – is 10€. For orders higher than 100€, shipping is free.

I did not succeed in registering/completing the order. How do I do?

If you encounter difficulties while shopping online or completing one order on the store online Trimarchi di Villa Marchese, we advise you to update the browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) to the latest version.

If you keep having difficulties, be aware that the customer service is at your entire disposal. To contact us, write an email by filling the form in the “CONTACTS” page.

I received a discount code, how do I use it to buy online?

To take advantage of the discount, you have to be registered clicking on “Login/Register” on the homepage. Then insert the code in the reserved field, before order confirmation.

Once products are selected, click on “Basket” on the top-right-corner and successively on “Proceed to purchase”. Check your basket and “Proceed to checkout”. Fill in every field relative to invoicing and shipping, choose your payment method and confirm to go to the page “Order summary”.

On the bottom-left-corner, find the field “You have a discount code? Apply it” where you would insert the discount code received. Once inserted, click on “Apply” to use it. Immediately, the discount will be applied to the total amount of the basket. At this point, you can proceed to order confirmation.

Is it safe to pay by credit card on the Trimarchi di Villa Marchese online store?

To guarantee an optimal protection, the safe bank server carries out the transaction.

Use the credit card to shop online on our website is easy and immediate.

The Trimarchi di Villa Marchese online store does not memorize credit card details and numbers but thanks to the commUniquetion system of the bank server, from your second order, you would be able to purchase without inserting your data again.

All information you provide to the bank will be encrypted through the protocol SSL.

Is the registration necessary to purchase online? How do I register?

To purchase products on Trimarchi di Villa Marchese online store it is not necessary to be registered. You can access as a guest user or follow an easy registration process:

  • Open the online store website;
  • on the top-right-corner, click on “Login/Register”;
  • a window appears where you can login or register by clicking on “Register”;
  • insert you personal details;
  • and successively click on “Register”.

You will receive a confirmation to the email address detailed during the registration step.

Is there a minimum purchase requirement in the online store of Trimarchi di Villa Marchese?

No, in the store of Trimarchi di Villa Marchese you order the quantity you wish, whatever the amount.

For orders above 100€, shipping in Italy is for free. For orders below, shipping cost is 10€.

What do I do if my delivered package features material damages or problems?

Control carefully the package while receiving it: if it presents signs of damage, we advise you to refuse the delivery and then contact our customer service by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or calling the 0931.1850466.

What do I do if my delivered package misses something or contains a damaged product?

While receiving the package, if you notice that your order is missing products, has different products or contains damaged ones, we invite you to accept the package and immediately take pictures of the delivered box with its content, then to contact our customer service by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or calling the number 0931.1850466.

If you receive an opened package, you can accept pending checks or refuse the delivery, informing immediately our customer service that will handle the case and give you a quick response.

What methods of payment can be used on the online store Trimarchi di Villa Marchese?

The online store Trimarchi di Villa Marchese allows purchasing using:

  • Credit card
  • PayPal
  • Bank transfer
What type of cards can be used for online payments?

On the online store Trimarchi di Villa Marchese, you can purchase with these following electronic payment instruments:

  • Visa
  • Visa Electron
  • Mastercard
  • American Express
  • Discover Network
When will I receive my order?

Once the order is confirmed, the goods are packed to be shipped, entrusting the shipment to the haulage contractor the day after. From this date, the courier takes 2-3 working days for deliveries in Italy, and up to 7 working days for deliveries in Europe. During the Christmas period, delivery time can be longer up to 5-7 working days to deliver in Italy and 10-12 working days for international deliveries.

Orders completed at the end of the week or during public holiday are prepared the next working day. For some European countries, delivery time can be longer because of customs officer.

When the express courier will take in charge your package, you will receive an email or message on your phone number inserted during the purchasing step, with the link to track your package.

Why can’t it be possible to turn back food products?

To protect our customers and for hygienic reasons, you can exercise the right of retraction only for products that can be put back on sale without putting customers health at risk. Properly for this reason it is not possible to turn back food products, for which it is not possible to guarantee a suitable conservation.

Organic Certification
The company uses the BIO quality certification for all oil products.

 

Follow us on Instagram @trimarchi_di_villa_marchese

 

Trimarchi di Villa Marchese

A reference for those wishing to search for high quality gourmet products from a Sicilian supply chain.

info@tdvm.it
Via Roma, 18 96100 Siracusa+39 0931 1850466

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Hoomus Italia srl • Via Roma, 18 96100 Siracusa • VAT IT01817970898 designed by applicationweb.it

 

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