Frequently Asked Questions (FAQs)
WELCOME TO THE CUSTOMERS SERVICE OF TRIMARCHI DI VILLA MARCHESE
In this section, you will find all the information concerning our physical store and shop online.
Find inside the FAQs the answers to your questions and concerns.
We remind you that for all the questions related to the store, you can directly contact the Trimarchi di Villa Marchese point of sale.
You will find all the contact details in the section contacts.
Shop online in our website Trimarchi di Villa Marchese.
Certainly, the Trimarchi di Villa Marchese online store ship worldwide. The shipping cost to send products abroad is calculated according to the destination.
The right of retraction can be applied on every non-perishable product available in the online store of Trimarchi di Villa Marchese (examples: books, shoppers, boxes).
It is not possible to turn back:
- Products with risk of deterioration or quick expiration (food, alcoholic and non-alcoholic products included);
- Sealed products that cannot be turned back for hygienic and healthcare reasons;
- Products that have been opened after delivery;
- Custom-made or personalized products;
- Orders for which invoices have been issued.
You can directly contact our physical store where the purchase has been done. Visit the section “CONTACTS” of the website to find the store referent.
You can find phone numbers and email addresses of the Trimarchi di Villa Marchese store by going through the section “CONTACTS” of our website.
Available products could vary from the online store to the physical one.
To discover if the requested product is available in our physical store, we advise you to contact directly the store referent.
Visit the section “CONTACTS” of the website to find the referent of our physical store.
After completing the order, you will receive an email with the order confirmation.
If you notice that you did not receive this email, we advise you to control your spam and junk mail folders, and if you are using a Gmail address, control the folder "Promotions".
When your order will be ready for shipping, you will receive an email or a message on your cell phone indicated before, with a link to track the parcel. Through the website of the haulier that handled the shipping, you would be able to follow your order.
Did not you get the email? Check your spam and junk mail folders, and if you are using a Gmail address, control the folder "Promotions".
Visit the section “CONTACTS” of the website and choose the option “Work with us” in the list to send your curriculum.
You can directly contact our physical store. Visit the section “CONTACTS” of the website to find the store referent.
You can fill in the form “Become supplier” present in the section “CONTACTS”.
Select your related activity; sum up your product or service and send your request.
If you choose to buy products on our online store paying by bank transfer, remember to complete the payment within 3 days from the order date. Over this period, in the absence of bank transfer, your order will be cancelled.
Please find our following details to complete the bank transfer:
Recipient: HOOMUS ITALIA SRL
IBAN: IT48 R030 617 1011 0000 0002 796
Bank: INTESA SAN PAOLO
Cause: indicate the date and the order number, written on the confirmation email.
We remind you that your order will be checked only after the payment receipt, visible on our bank account (generally between 1 and 3 working days after the bank transfer).
The shipping cost in Italy – islands included – is 10€. For orders higher than 100€, shipping is free.
If you encounter difficulties while shopping online or completing one order on the store online Trimarchi di Villa Marchese, we advise you to update the browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) to the latest version.
If you keep having difficulties, be aware that the customer service is at your entire disposal. To contact us, write an email by filling the form in the “CONTACTS” page.
To take advantage of the discount, you have to be registered clicking on “Login/Register” on the homepage. Then insert the code in the reserved field, before order confirmation.
Once products are selected, click on “Basket” on the top-right-corner and successively on “Proceed to purchase”. Check your basket and “Proceed to checkout”. Fill in every field relative to invoicing and shipping, choose your payment method and confirm to go to the page “Order summary”.
On the bottom-left-corner, find the field “You have a discount code? Apply it” where you would insert the discount code received. Once inserted, click on “Apply” to use it. Immediately, the discount will be applied to the total amount of the basket. At this point, you can proceed to order confirmation.
To guarantee an optimal protection, the safe bank server carries out the transaction.
Use the credit card to shop online on our website is easy and immediate.
The Trimarchi di Villa Marchese online store does not memorize credit card details and numbers but thanks to the commUniquetion system of the bank server, from your second order, you would be able to purchase without inserting your data again.
All information you provide to the bank will be encrypted through the protocol SSL.
To purchase products on Trimarchi di Villa Marchese online store it is not necessary to be registered. You can access as a guest user or follow an easy registration process:
- Open the online store website;
- on the top-right-corner, click on “Login/Register”;
- a window appears where you can login or register by clicking on “Register”;
- insert you personal details;
- and successively click on “Register”.
You will receive a confirmation to the email address detailed during the registration step.
No, in the store of Trimarchi di Villa Marchese you order the quantity you wish, whatever the amount.
For orders above 100€, shipping in Italy is for free. For orders below, shipping cost is 10€.
If you receive an opened package, you can accept pending checks or refuse the delivery, informing immediately our customer service that will handle the case and give you a quick response.
The online store Trimarchi di Villa Marchese allows purchasing using:
- Credit card
- Bank transfer
On the online store Trimarchi di Villa Marchese, you can purchase with these following electronic payment instruments:
- Visa Electron
- American Express
- Discover Network
Once the order is confirmed, the goods are packed to be shipped, entrusting the shipment to the haulage contractor the day after. From this date, the courier takes 2-3 working days for deliveries in Italy, and up to 7 working days for deliveries in Europe. During the Christmas period, delivery time can be longer up to 5-7 working days to deliver in Italy and 10-12 working days for international deliveries.
Orders completed at the end of the week or during public holiday are prepared the next working day. For some European countries, delivery time can be longer because of customs officer.
When the express courier will take in charge your package, you will receive an email or message on your phone number inserted during the purchasing step, with the link to track your package.
To protect our customers and for hygienic reasons, you can exercise the right of retraction only for products that can be put back on sale without putting customers health at risk. Properly for this reason it is not possible to turn back food products, for which it is not possible to guarantee a suitable conservation.